Problems with WiFi in TN10

[JB126]

So many problems connecting/staying connected to broadband in the last few weeks. We have ultra fast (!) but it's worse than anything we’ve had previously. Broadband checker keeps saying no problems in our area. Following all the steps on on Sky but it still won't work. Any suggestions?  Thanks

[Daniel0210]

@JB126 
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️ Any engineer visit that’s required is still likely to be delayed due to the disruption from the recent storms.

▪️ This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

[JB126]

Thank you so much. I will try your suggestions. Really appreciate your help. 

[JB126]

Hi Daniel

Thank you for providing me with your suggestions. As it happened I managed to speak to a fantastic guy at Sky who ran through all the steps with me and we got the internet back on. Fortunately whilst we were discussing a new Sky package it all dropped out again!!  Engineer booked for the 27th. Just have to grin and bear it until then!  

Thank you again for taking the time to message me. 

Kind regards 

JB