Problems with WiFi and broadband

[Liannejo]

I've been experiencing connection issues for 24hrs now, constantly connecting and disconnecting for long periods and can't access any online services but your tests (eg checking broadband and WiFi connections via my sky app) are saying there isn't any problems. When will this problem be resolved and my service no longer going to be disrupted as this is extremelly frustrating now and being going on for too long

[Brill+Gill]

Hi @Liannejo, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141