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Discussion topic: Problems with E Mail

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This message was authored by Tema8Kaan This message was authored by: Tema8Kaan

Problems with E Mail

Constantly waiting for E Mail to download. Solar Panel battery array Wi Fi very erratic in waking up. Both these issues did not exist under Virgin. Spoke with Sky technician and he blamed Yahoo. But not prepared to get into Ping Pong with them. Any advice please

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Problems with E Mail

Posted by a Superuser, not a Sky employee. Find out more

@Tema8Kaan 

Try disabling Sky Shield

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Tema8Kaan
Topic Author
This message was authored by Tema8Kaan This message was authored by: Tema8Kaan

Re: Problems with E Mail

Thanks for quick reply, but how? What implications are there?

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Problems with E Mail

Posted by a Superuser, not a Sky employee. Find out more

@Tema8Kaan 

You can configure it here https://www.sky.com/myaccount/bb-and-talk/broadband-shield

Its only basic DNS filtering for sites depending on the age category you select so it isnt a security issue to disable it

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Tema8Kaan
Topic Author
This message was authored by Tema8Kaan This message was authored by: Tema8Kaan

Re: Problems with E Mail

a bit delayed, sorry. Default is Shield disabled

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Problems with E Mail

Posted by a Superuser, not a Sky employee. Find out more

@Tema8Kaan 

Hmm okay, if you have an Apple device can you try disabling iCloud relay? https://support.apple.com/en-sg/guide/iphone/iph499d287c2/ios

 

Also please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Tema8Kaan
Topic Author
This message was authored by Tema8Kaan This message was authored by: Tema8Kaan

Re: Problems with E Mail

Private relay is not on.

Tema8Kaan
Topic Author
This message was authored by Tema8Kaan This message was authored by: Tema8Kaan

Re: Problems with E Mail

Router statsRouter Stats P2

This message was authored by GD1 This message was authored by: GD1

Re: Problems with E Mail

Posted by a Superuser, not a Sky employee. Find out more

@Tema8Kaan  The images you posted are not your router stats, as they show your public IP the images can't be shown please follow the steps provided by @jamesn123  to the very end.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.

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Tema8Kaan
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This message was authored by Tema8Kaan This message was authored by: Tema8Kaan

Re: Problems with E Mail

Not sure about pasting links on ipad, has this worked?

http://192.168.0.1/sky_system.html

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Problems with E Mail

Posted by a Superuser, not a Sky employee. Find out more

@Tema8Kaan 

I am not sure how much clearer we can be. Nobody asked you to post a link, please follow the step by step instructions to the end.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Tema8Kaan
Topic Author
This message was authored by Tema8Kaan This message was authored by: Tema8Kaan

Re: Problems with E Mail

Following the instructions didn't work. I got an error message suggesting something wasn't entered right, hence the paste, can you still add anything for me?

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Problems with E Mail

Posted by a Superuser, not a Sky employee. Find out more

@Tema8Kaan 

Only thing I can suggest is if your using an Apple device then use a different, non Apple device. Sometimes you cant login with Apple devices, or at least using Safari

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Tema8Kaan
Topic Author
This message was authored by Tema8Kaan This message was authored by: Tema8Kaan

Re: Problems with E Mail

Thanks for your help but we only have Apple devices in the household 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Problems with E Mail

Posted by a Superuser, not a Sky employee. Find out more

@Tema8Kaan 

Then download a different browser other than safari like I said.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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