Problems for couple of weeks

[Lokky1]

Our internet has been constantly dropping out each afternoon. This has gradually increased  and now it only on intermittently.

last week apparently an engineer fixed it without entering our property. Well since then is is even worse . Please help

[Chrisee]

@Lokky1 most tasks engineers undertake do not require them to dnter the customer's home. As the intervention has not sorted the problem you need to go back to Sky. To help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

[Danz994]

Good morning @Chrisee Thanks for making us aware of this. I'll send @Lokky1 an invite now and we can assist further. Thanks, Danielle