30 Sep 2024 03:45 PM
I am new to sky and the TV keep freezing and picture quality is not the best. Also, on work Teams calls the quality is not as good as previous carrier.
I would like to order a WiFi boaster or extender.
30 Sep 2024 03:49 PM
Posted by a Superuser, not a Sky employee. Find out more
You would need to contact sky for the booster
Contact sky on 150 from your sky landline or
Follow the link and choose need more help
https://www.sky.com/help/home/
If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland
30 Sep 2024 04:56 PM
Posted by a Superuser, not a Sky employee. Find out more
@Jimgirvan wrote:
I would like to order a WiFi boaster or extender.
Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.
Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.
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