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Discussion topic: Problems connecting to WiFi with head cam

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Avatar for SharonLee
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This message was authored by: SharonLee

Message posted on ‎03 Feb 2024 06:03 PM

Problems connecting to WiFi with head cam

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I'm trying to connect my head cam as this supports WiFi. I have attached a pic - pass word is accepted but, I did see the green tick for about a second and I've tried numerous times. Can anyone help ? 🙏🏻

 

 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎03 Feb 2024 06:40 PM

Re: Problems connecting to WiFi with head cam

Posted by a Superuser, not a Sky employee. Find out more

@SharonLee  I'm not sure what it has to do woth Sky Broadband, perhaps reaching out to the support team of the headcam manufacturer would be appropriate.  

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: Chrisee

Message posted on ‎04 Feb 2024 06:52 AM

Re: Problems connecting to WiFi with head cam

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@SharonLee it is possible your camera does not support the dualband wifi SSID your Sky hub transmits.. Check with the maker if it only supports 2.4GHz wifi you will have to split the WiFi bands on your hub using these instructions Split Sky WiFi bands

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Message posted on ‎06 Feb 2024 11:12 AM

Re: Problems connecting to WiFi with head cam

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@SharonLee 

To me that looks like one of those devices that broadcasts its own WiFi network for your device to connect to & then get a live feed. It has nothing to do with actually connecting to your Sky WiFi/Broadband so you would need to talk to the manufacturer about any issues. 

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