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Avatar for Chris+and+Maggie
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This message was authored by: Chris+and+Maggie

Message posted on ‎17 Apr 2026 02:46 PM

Problem with wifi dropping

For past 2 weeks my wifi has dropped alot but I managed to reset and get it going again.  Now its dropping again and when I reset it drops virtually straight away again.  Phone not connecting and minibox saying no internet connection.  Please advise next step 

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Avatar for Chrisee
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This message was authored by: Chrisee Answer

Message posted on ‎17 Apr 2026 04:12 PM

Re: Problem with wifi dropping

Posted by a Superuser, not a Sky employee. Find out more

@Chris+and+Maggie run the online service checker in the My Sky app to see if it has picked up a fault. Therecare many possible causes but regarding the Q mini if you have a white Sky hub connect it to the main Q box using WPS not directly to the hub. The other issue with the white hub's is the Q boxes no longer act as WiFi extenders which msy explain the issues with connectivity.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Avatar for Chrisee
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What's this?
Superuser
This message was authored by: Chrisee Answer

Message posted on ‎17 Apr 2026 04:12 PM

Re: Problem with wifi dropping

Posted by a Superuser, not a Sky employee. Find out more

@Chris+and+Maggie run the online service checker in the My Sky app to see if it has picked up a fault. Therecare many possible causes but regarding the Q mini if you have a white Sky hub connect it to the main Q box using WPS not directly to the hub. The other issue with the white hub's is the Q boxes no longer act as WiFi extenders which msy explain the issues with connectivity.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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