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This discussion topic has been answered Discussion topic: Wi-Fi keeps cutting out.
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This message was authored by: Anna1111111
Message posted on 17 Apr 2026 03:41 PM
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My wi-fi cuts out around every 5-10 minutes for around 10 seconds. It is causing lots of issues with working from home.
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This message was authored by: Chrisee
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Posted by a Superuser, not a Sky employee.
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Message posted on 17 Apr 2026 04:07 PM
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@Anna1111111 check what happens to the lights on your hub when you lose connectivity see here for what to do https://www.sky.com/help/articles/hub-lights-explained-start
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Chrisee
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Posted by a Superuser, not a Sky employee.
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Message posted on 17 Apr 2026 04:07 PM
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@Anna1111111 check what happens to the lights on your hub when you lose connectivity see here for what to do https://www.sky.com/help/articles/hub-lights-explained-start
=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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