Problem with MySky app

[white-cross]

It doesn't give me my present broadband speed or my speeds for the last 30 days

[white-cross]

Does no one have any thoughts on this issue?

[white-cross]

Surely someone else must have come across this. I cannot be the only one

[Ken56]

Cannot access any sky apps as in Netflix, Disney- says not connected 

tested all Wi fi and broadband and not found any issues 

[white-cross]

I have tried to resolve this issue by contacting Sky directly, but I can't get past the automatic voice which s doesn't understand the issue. I have tried several time since but the My Sky app still doesn't give me my present broadband speed nor my speed s for the last 30 days

Does anyone have any thoughts?  For example, how to get to speak to a real person at Sky

[caesarome]

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@white-cross wrote:

Does anyone have any thoughts?  For example, how to get to speak to a real person at Sky

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When asked anything by the bot try saying nothing to see if it will then route you call through to someone.

[white-cross]

Hi @caesarome 

I thought that was a really good idea, but after the bot made several attempts to get me to choose an option, I was cut off!

[white-cross]

I've been on the chat and I was told I'd signed into My App with the wrong email address I should have used my gmail address, but it gets diverted to my usual address anyway. So it still doesn't work. I'm at my wits end

Can no one help?

[white-cross]

I've added to this in a bid to move it up and hope someone has come across this issue and been able to solve it

ill repeat. I cannot be the only person in the country with this issue!