Broadband
2

Discussion topic: Problem with Broadband

Reply
Oobbe
What's this?
This message was authored by Oobbe This message was authored by: Oobbe

Problem with Broadband

‎13 Nov 2023 11:57 AM

Had no broadband for 1 week, it got fixed today, would I be able to get refund off my account? Paula.

Report post
Post 1 of 3
348 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Problem with Broadband

‎13 Nov 2023 11:59 AM

Posted by a Superuser, not a Sky employee. Find out more

@Oobbe 
This link explains auto compensation for when there is a total loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

Report post
Post 2 of 3
344 Views
Reply

Did this answer not help you?

Reply

All Replies

Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Problem with Broadband

‎13 Nov 2023 11:59 AM

Posted by a Superuser, not a Sky employee. Find out more

@Oobbe 
This link explains auto compensation for when there is a total loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 2 of 3
345 Views
Reply

Did this answer not help you?

GD1
What's this?
Superuser
This message was authored by GD1 This message was authored by: GD1

Re: Problem with Broadband

‎13 Nov 2023 11:59 AM - last edited: ‎13 Nov 2023 12:00 PM

Posted by a Superuser, not a Sky employee. Find out more

@Oobbe  You need to discuss this with Sky, however auto compensation normally only starts after loss of service which lasts more than 2 working days after reporting the issue.

 

https://www.sky.com/help/articles/auto-compensation

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Report post
Post 3 of 3
343 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion