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Discussion topic: Problem with Broadband

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Oobbe
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Problem with Broadband

‎13 Nov 2023 11:57 AM

Had no broadband for 1 week, it got fixed today, would I be able to get refund off my account? Paula.

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Daniel0210
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Superuser
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Re: Problem with Broadband

‎13 Nov 2023 11:59 AM

Posted by a Superuser, not a Sky employee. Find out more

@Oobbe 
This link explains auto compensation for when there is a total loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Problem with Broadband

‎13 Nov 2023 11:59 AM

Posted by a Superuser, not a Sky employee. Find out more

@Oobbe 
This link explains auto compensation for when there is a total loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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GD1
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Re: Problem with Broadband

‎13 Nov 2023 11:59 AM - last edited: ‎13 Nov 2023 12:00 PM

Posted by a Superuser, not a Sky employee. Find out more

@Oobbe  You need to discuss this with Sky, however auto compensation normally only starts after loss of service which lasts more than 2 working days after reporting the issue.

 

https://www.sky.com/help/articles/auto-compensation

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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