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Discussion topic: Printers no longer work

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This message was authored by: PhotoStudent

Printers no longer work

I was with Now Broadband previously & ran 2 printers from my laptop. I moved over to Sky Broadband today & now neither of my printers work & I cannot get anywhere with trying to download the Canon drivers, which again hasn't been a problem in the past. Has anyone got any adivce for me please? I'm a Photography Student at the end of my  first year & I need to print out my photos!

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This message was authored by: TimmyBGood

Re: Printers no longer work

Posted by a Superuser, not a Sky employee. Find out more

@PhotoStudent 

 

With a white Max Hub you may need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: PhotoStudent

Re: Printers no longer work

Thanks, but I  only have the black hub

This message was authored by: Chrisee

Re: Printers no longer work

Posted by a Superuser, not a Sky employee. Find out more

@PhotoStudent networking printers can be an absolute pain. In the oast fully resetting the printer using the maker's instructions has worked as the memory location the orinter uses to store the data is easily corrupted and needs clearing before it can accept thenew connection. There are no known issues on the black hubs preventing connection.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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