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Discussion topic: Primary account issue when moving home

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Shaun112
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This message was authored by Shaun112 This message was authored by: Shaun112

Primary account issue when moving home

‎21 Nov 2024 08:46 AM

I have gone to the move home section but it pops up a message saying I have to be the primary account holder with no other option but to go back to my sky.  I am the primary account holder so what do I need to do?  

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Chrisee
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Primary account issue when moving home

‎21 Nov 2024 09:24 AM

Posted by a Superuser, not a Sky employee. Find out more

@Shaun112 check you are signing in with the correct Sky id linked to the account. If you are or can't remember the log in details give Sky a call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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