Pretty much no Wi-Fi connection

[Ken+Trail]

Just had an upgrade to full fibre, however the engineer located my router in a different place to my old one (cabling issues) 

I have virtually no Wi-Fi in my study, I have added a netgear router mid way a d wired it into the sky router and  it now works on the netgear wireless. 

I have Wi-Fi guarantee, can you help 

[JimM1 · Accepted solution]

@Ken+Trail If you do indeed have sky Max then all the details are linked below but you do need to call sky, no other way to do it!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

[jamesn123]

@Ken+Trail 

Just FYI I would not recommend running whatever 'Netgear' you have alongside any Sky pods so if you get those, remove the 'Netgear' device from your setup. 

[Ken+Trail]

Hi all sorted now, Contacted Sky and they supplied a Max pod, once I positioned it in the correct place all done. Interestingly it seems that the new router has less of a range than the original router, I can't fault the service I received. 

[JimM1]

@Ken+Trail It seems that everyone is pointing towards the Sky Max hub as a range drop in distance with regards to the older SR203, never used a sky Max and would NOT entertain it in the slightest just for the reason that you have to use the app for it!

Newer device, so it may just be the way it is, using a lot higher in the spectrum for Frequency range and also auto channel hop, pod hidden backhaul, all takes a little hit on performance, it is only an ISP supplied with all it's limitations!