Power supply

[Mountainview]

I need a replacement router power supply. How difficult is that there is nowhere on this site to order a replacement everything is designed to get you to buy more sky services. All I want to do is talk to someone to get a new supply. The virtual assistant is worse than useless. Why is such a simple request so difficult. I'm using a temp supply but need the approved sky one. Will someone from sky please read this message and sort my rather simple problem that can't be resolved in a chat forum 

[TimmyBGood]

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@Mountainview wrote:

Will someone from sky please read this message and sort my rather simple problem that can't be resolved in a chat forum 

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Unfortunately no-one from a Customer Support contact centre will see your post here.

[TimmyBGood]

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@Mountainview wrote:

The virtual assistant is worse than useless. 

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I suspect 'replace Hub' is in its vocabulary, but 'replace power supply' is not.

[Chrisee]

@Mountainview Sky do not supply spares for equipment instead the procedure is to call Sky and the agent will arrange for a replacement hub with a power supply to be sent out. You can swap the two power supplies over and return the old one with the spare hub - irs up to you if you want to switch the hub or not Sky wont care. There will bea label to return the equipment at no cost to you.