Potential faulty sky hub

[Jhello1]

Hi,

I am getting the speeds expected through an ethernet connection, however sat right next to the router, I am getting significantly less, almost 10% of what I should be getting.

Router statistics:

WAN WANoE 1550042 5855357 0 289994 9482004 00:49:23

LAN Up 1835855 532853 13 2660256 302657 00:51:34

WLAN (2.4 GHz) Up 39349 3250 0 29926 225 00:17:33

WLAN (5 GHz) Up 633715 237188 0 15033051 462473 00:16:01

---

Broadband Link Downstream Upstream Connection Speed 549900 kbps

75000 kbps

Is this a router problem, if anyone can advise?

Thanks

[cookiemonsteruk]

@Jhello1 

It could be a faulty router as both wifi bands dropped some 16-17 minutes ago

[cookiemonsteruk]

@Jhello1 

It would be quicker over the weekend to call sky on 150 from your sky landline or

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[mae-3]

@Jhello1 

The router stats show a solid almost 550Mbps downstream and 70Mbps upstream over the fibre, so the issue would be wireless that one is having an issue with and either the router is faulty as @cookiemonsteruk suggests, or you have a great deal of interference from a strong transmitter locally that is knocking the transceiver out on the wireless Sky router.