Sky new install - There's a problem with your broadband

[SKYUSERPARK]

I just got the Sky - Utlrafast Max installed and getting slow speed. On running the service checker, I get an error - There's a problem with your broadband. I called customer care, after waiting for an hour, got connected and they raised a case with Engineer for site visit to check the line. which will take a while due to festive vacations and weekends. 

Can anyone tell what can be the possible issue or the resolution?

[cookiemonsteruk]

@SKYUSERPARK 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[SKYUSERPARK]

Hope this will help identify the issue..

[cookiemonsteruk]

@SKYUSERPARK 

Out off 25 hours system time both wifi bands have only been dropped almost simultaneously . First port of call would be to call sky ireland. Unfortunately their lines aren't open at the weekend.

Called the by following the link below and a the bottom right click the irish flag for contact details

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[SKYUSERPARK]

@cookiemonsteruk Thanks, I called them to book an engineer for inspection, would you know what might be causing the issue and what will be the potential fix. I wish to know easy the fix is and how much time it might take as my another contract is ending in 3 days and I don't want to sit without an Internet.

[cookiemonsteruk]

@SKYUSERPARK 

My first thought would be a faulty hub as not many things will take down both wifi radios at the same time.