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Discussion topic: Poor signal

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This message was authored by Joanna331 This message was authored by: Joanna331

Poor signal

Hi,

I have recently became a new customer and wanted to report a poor signal or disconnecting issues on upper floor and in our bedrooms. Please could you advice. While signing a contract , we have been guaranteed that the signal will be in each room.

Thanks,

Joanna

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Poor signal

Posted by a Superuser, not a Sky employee. Find out more

@Joanna331 for the wifi gurantee to apply you need to be taking out the extra Sky Broadband boost or Sky WiFi Max add-on on top of your standard broadband package.

 

https://www.sky.com/help/articles/wifi-guarantee

Sky Stream and Sky Broadband customer

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Poor signal

Posted by a Superuser, not a Sky employee. Find out more

@Joanna331 this page explains how to claim on Sky so- called Wall-to-Wall wifi guarantee see https://www.sky.com/help/articles/wall-to-wall-wifi-guarantee


In practicecthe promised 3Mb/s is pretty uselessand in many homes you need more tgan the free router that isps like Sky provide. If you want to talk to Sky dial 150 using the Sky Talk line for a free call.

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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