Poor quatliy tv and issues

[Vickybrim]

Hi. My sky glass have been awful since I got it's pixel screen slow and freezes. I just thought it was abit rubbish after going from a samsung tv.. I was to my frined yesterday and she didn't have any of these isses with hers so I think mine maybe faulty. I did call about 2 months ago and was offered free broadband band boost but the phone cut off and I forgot to call back to sort that out 🤦‍♀️

[Chrisee]

@Vickybrim most likely cause is poor wifi signal in the room the TV is in. Go into the sets Settings menu and find tge Network setting which will tell you the status of the connection. If it usn't goid or excellent it msybecworth talking to Sky and adding their WiFi Max bundle to your sub as thst can give you up to 3 wifi extenders see https://www.sky.com/help/articles/sky-wifi-max