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Discussion topic: Poor internet connection

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This message was authored by: Paigen123

Poor internet connection

Everyday I'm having constant issues of my apps on my tv not working or taking a very long time to load and then stopping mid programme on player apps. Because the internet connection is very poor. I'm unhappy and it's been an ongoing issue for weeks. I check my WiFi connection tells me everything is ok. No known issues. But there must be. Because my tv isn't working. I switch the WiFi off at the wall and back on a minute or two later it works for a day then goes back to slow or not loading. 

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This message was authored by: caesarome

Re: Poor internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Paigen123 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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