0

Discussion topic: Broadband buffering

Reply
This message was authored by: Kazzadawson

Broadband buffering

Hi since changing to the "best broadband that sky have apparently" it does nothing but buffer constantly, we cannot watch a single thing without it stopping and starting and it's getting quite annoying. 

Reply

All Replies

This message was authored by: caesarome

Re: Broadband buffering

Posted by a Superuser, not a Sky employee. Find out more

@Kazzadawson 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply