Poor connectivity and dead spots since going to full fibre

[DSGC]

Upgraded to full fibre now connection drops out to all boxes and have to connect with cable for consoles etc to work, have had to buy a multi connector to now run cables

from the hub to boxes and systems just to use them. Have to reset multiple times a day, How do I cancel

sky as not for for purpose. Would be happier to go to a more reliable source. We've been with Sky for almost 20 yrs and this is the worst service ever received. With regret want to move to virgin. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Rog777]

I too am having issues with crazy lag whilst gaming since going to full fibre. I've recommended Sky to everyone since I've had it the past 4/5 years but patience is starting to wear thin with it now. 

Are the hubs fit for purpose with fibre? That didn't get changed when I upgraded. Was just sent a CAT5 cable to connect into the fibre box being installed.