Poor connection upstairs

[MMIrwin]

Hi I joined sky recently. I am really inhappy with signal quality. My husband works downstairs close to the router and has no issues. I WFH a day per week, and upstairs ie further way from the router. When we are both on teams calls, which is very often the case, my connection upstairs is really poor, it's 3/5 bars and is breaking up constantly. The service check on the app detects no issue. 
Never had that issue upstairs with the previous provider, Plusnet. I very tempted to cancel and go back to them if this cannot be fixed imminently!!!

[TimmyBGood]

@MMIrwin 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.