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Discussion topic: Poor broadband speed

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This message was authored by: Ted3823

Poor broadband speed

My broadband speed is at 13mbs and my gauaranteed speed is over 30 my speed 

currently I can not Evan used Netflix 

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This message was authored by: JimM1

Re: Poor broadband speed

@Ted3823 Have a look see yourself!

 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

 

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