Discussion topic: Poor broadband speed
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Message posted on 21 Nov 2025 10:15 PM
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Poor broadband speed
My broadband speed is at 13mbs and my gauaranteed speed is over 30 my speed
currently I can not Evan used Netflix
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Message posted on 21 Nov 2025 10:47 PM
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Re: Poor broadband speed
@Ted3823 Have a look see yourself!
Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).
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