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Discussion topic: Poor broadband only 4.3 speed for months

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Avatar for Diggers15
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This message was authored by: Diggers15

Message posted on ‎01 Sep 2025 09:54 PM

Poor broadband only 4.3 speed for months

Our broadband speed is terrible, the average speed is 4.3 which is not what I pay for, therefore I should get some compensation 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎01 Sep 2025 10:10 PM - last edited: ‎01 Sep 2025 10:12 PM

Re: Poor broadband only 4.3 speed for months

Posted by a Superuser, not a Sky employee. Find out more
@Diggers15 wrote:

therefore I should get some compensation 

If speed at the Hub (not over WiFi) is below the Guaranteed Minimum Download Speed then you can claim back one month of broadband subscription.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎02 Sep 2025 07:48 AM

Re: Poor broadband only 4.3 speed for months

Posted by a Superuser, not a Sky employee. Find out more

@Diggers15 this link explains more about Broadband speeds https://www.sky.com/help/articles/broadband-speeds-explained.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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