Poor WiFi

[V1lad76]

My wifi doesn't connect to every room in my house and keeps dropping out.  This is especially bad overnight particularly between 00:30 and 03:00.  I have tried to get through to Sky to see if I can get a new router or a signal booster but I can never seem to speak to a person, it runs a load of tests and says it's working but could be better then disconnects.  This is also causing issues with a sky q mini box which is in a room directly over the hub (less than 10ft away) constantly disconnecting and rebooting.  How do I get them to help?

[Chrisee]

@V1lad76 Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surface then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.