Poor WiFi strength

[SuzieDvs]

Hi our wifi has been poor for last couple of months. Sat boxes keep disconnecting,Netflix doesn't load/play reliably and our Sonos system doesn't connect properly either 

[Highlinder]

@SuzieDvs Before this happend have you changed any hardware within the property for your broadband. That is changing your router for a newer model?

[SuzieDvs]

No changes at all

[Halfpint75]

I've had the same issue but going on longer. Sky then told me I was eligible to upgrade my router - hey sent a new one - and things have been even worse. The only thing that works is my husbands laptop as it's connected by Ethernet cable. I've bought a dual WiFi extender and done everything the internet can tell me to try and I'm at my wits end as I work from home 3-4 days a week and it's getting ridiculous. I'm about to order an extra long Ethernet cable so I can at least work! 

[SuzieDvs]

Sorry to hear your experiencing the same. We've used all of our mobile data as the WiFi if simply non existent 

[Highlinder]

@Halfpint75  Do you still have the older router that you can put back in place of the new router?

[Highlinder]

@SuzieDvs  Do you have a black or white router from Sky?

[SuzieDvs]

It is white. We switched to sky earlier ths year from BT, so it's new router from sky 

[Highlinder]

@SuzieDvs  Do you have a max subscription as part of your broadband subscription with Sky?

[SuzieDvs]

No we don't but we as working ok until just recently. Reluctant to be forced to upgrade as again it will only be a matter of time before the connection a poor