Discussion topic: Poor WiFi signal
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Message posted on 31 Dec 2024 12:14 PM
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Poor WiFi signal
I have poor WiFi connection in a couple of rooms within my house and would like to order (and try) a booster.
I just want to know how to get one - Sky do not make it easy
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Message posted on 31 Dec 2024 01:21 PM
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Re: Poor WiFi signal
Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.
Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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