WiFi issue with Facebook and what’s app

[Gary-1968]

We are having issues with WiFi and Facebook and what's app, in same room as router, actually sitting within 2 feet of it. Nothing will load on iPhone's for Facebook or what's app unless we go to mobile data. Smart tv , ring doorbell, mini sky q box all connected and working except for the issue listed above with iPhones.

please help 

Gary 

[caesarome]

@Gary-1968 

Have you tried adjusting your broadband shield settings via the MySky app or online here:

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

[Gary-1968]

Hi, I have changed settings on sky shield, so will let you know if worked. Thanks