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Discussion topic: Poor WiFi signal

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This message was authored by JamesDs This message was authored by: JamesDs

Poor WiFi signal

We've just moved house, upgraded to a better broadband package, but the WiFi signal doesn't reach our conservatory. We have a galy kitchen that leads to our conservatory. The router is in the best position and the even our third floor gets good wifi signal! How do I get a wifi booster box?? I think plugging one in the kitchen will just help boost it in to the conservatory. 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Poor WiFi signal

Posted by a Superuser, not a Sky employee. Find out more

@JamesDs 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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