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Discussion topic: Poor WiFi signal upstairs

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This message was authored by: DdebLawrence

Poor WiFi signal upstairs

I am a new Sky customer and am very disappointed in the WiFi signal. The connection seems okay downstairs but not upstairs. I was with BT for several years and never had an issue with this. Can anybody help? 

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This message was authored by: TimmyBGood

Re: Poor WiFi signal upstairs

Posted by a Superuser, not a Sky employee. Find out more

@DdebLawrence 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 


Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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