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Discussion topic: Poor WiFi coverage

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This message was authored by: Andrew230

Poor WiFi coverage

I have recently changed from BT broadband to Sky, I'm finding that the coverage around the house other than in the room with the hub is poor and I can't connect to my second Echo Dot. 

The hub is positioned in an open area the same place as my BT hub used to be. 

Any suggestions how we can solve this?

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This message was authored by: TimmyBGood

Re: Poor WiFi coverage

Posted by a Superuser, not a Sky employee. Find out more

@Andrew230 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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