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Discussion topic: poor wifi in some rooms

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This message was authored by: nmc43

poor wifi in some rooms

I have sky max but te quality of signal is poor in parts of the house - really poor.  I do online meetings and it loks so unprofessional when my internet coninuously drops out and keep leaving and having to rejoin the meeting  

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This message was authored by: TimmyBGood

Re: poor wifi in some rooms

Posted by a Superuser, not a Sky employee. Find out more

@nmc43 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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