Poor WiFi coverage within home

[Mags15]

We have sky fibre installed and the wifi signal throughout our home is very poor. Up stairs in the property the signal is non existent, this has been the case since installation. There have been a marked decline in WiFi coverage since we switched to sky 

[Mags15]

This means that we cannot access the mini box which we have upstairs as there is insufficient wifi to connect 

[TimmyBGood]

@Mags15 

Sky will loan a booster free of charge to resolve Q television issues, but would want to charge you for more general WiFi coverage.

[TimmyBGood]

@Mags15 

For non-Q issues, 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[Fiacloir]

Same here. Apparently we are being sent a WiFi extender. I am disappointed though