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Discussion topic: Poor WiFi connection

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Don251
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Poor WiFi connection

‎21 Nov 2024 04:28 PM

I have Sky Broadband ultrafast plus. I seem to have a good connection to most devices aside from my iPhone and iPad. When I have run the broadband/wifi checks it says the connection to iPhone and iPad is "poor" - the WiFi signal keeps dropping on these, which is frustrating. I've tried to turn off VPN but that hasn't helped. Any idea how I can improve the connection on these devices? Thanks 

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Chrisee
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Re: Poor WiFi connection

‎21 Nov 2024 04:31 PM

Posted by a Superuser, not a Sky employee. Find out more

@Don251 thecsignal strength depends on where the devicecis in relation to the hub and what lies between them. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Don251
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Re: Poor WiFi connection

‎21 Nov 2024 04:38 PM

Hi, thanks for the response. I've tested the devices in the same room as the hub but ongoing issue. Any other advice welcomed. Cheers

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