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Discussion topic: Activation date not agreed on the phone

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Avatar for DionneE
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This message was authored by: DionneE

Message posted on ‎21 Nov 2024 04:33 PM

Activation date not agreed on the phone

How do I change the activation date to what was agreed on the phone, it says when I log in that it will be 02/12 but I was told it will be 29/11

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎21 Nov 2024 04:38 PM

Re: Activation date not agreed on the phone

Posted by a Superuser, not a Sky employee. Find out more

@DionneE  2/12 will be the earliest dat available from Openreach, you won't be able to bring it forward.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TimmyBGood

Message posted on ‎21 Nov 2024 04:38 PM

Re: Activation date not agreed on the phone

Posted by a Superuser, not a Sky employee. Find out more

@DionneE 

 

The date might well have been revised (and could potentially change again) based on Openreach availability in your area.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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