Poor WI-FI

[Andy-G]

My SKY WI-FI is constantly dropping out. This has been happening for over a month, it has been reported and Open Reach have been twice to rectify the problem. Yet I still have the same problem.

[Daniel0210]

@Andy-G 
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your Internet Service Provider (Sky).

If you're still having problems you need to notify Sky again so they can pass it on to Openreach. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

[TimmyBGood · Accepted solution]

@Andy-G 

And perhaps note that Openreach only deals with broadband (the external circuit up to the wall socket or ONT) and has nothing to do with WiFi.

[Andy-G]

The problem is external Open Reach are attending again tomorrow.

Each time I do a check on my system through my SKY wi-fi come back on. Could it be giving the hub a boost of current??