Poor Speed

[LeeMDylan]

There is a mismatch between the speed Sky thinks I'm getting (according to the MySky app) and the speed I'm actually getting (speed tests). I have Full Fiber 500 and my broadband connection keeps dropping out. When I run a WiFi test using the MySky app, it thinks I'm getting 513 mbs. When I run a speed test via Google, it says I'm getting download speeds of 115 mbs. The speed test.net app thinks I'm getting download speeds of 129mbs. What is going on? Why am I not actually getting 500mbs and why is the broadband constantly dropping out?

[Chrisee]

@LeeMDylan the Sky test measures the spedd the hub is connected st. The spedtest run on a device records the slowest part of the transfer which is likely to be the speed of the WiFi connection in your home. WiFi speeds are afected bybthe layout of your home and how it is built. So move the devicexand the speed will change. If you move far enough away from the hub say into a distant bedroom the device can lose connection. In many homes a single Sky hub is insufficent to give usable WiFi in every room. 

The position of your Sky hub is another factor to get optimum performance that nedds to be out in the open on a surface so it is above obstructions like radiators. After thst you need a second WiFi sourcecsuch as the extenders thst can come with Sky's WiFi Max bundle. In practice 100Mb/s is ample for most domestic and business apps.

[Me134]

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@LeeMDylan wrote:
There is a mismatch between the speed Sky thinks I'm getting (according to the MySky app) and the speed I'm actually getting (speed tests). I have Full Fiber 500 and my broadband connection keeps dropping out. When I run a WiFi test using the MySky app, it thinks I'm getting 513 mbs. When I run a speed test via Google, it says I'm getting download speeds of 115 mbs. The speed test.net app thinks I'm getting download speeds of 129mbs. What is going on? Why am I not actually getting 500mbs and why is the broadband constantly dropping out?

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When you say "why is the broadband constantly dropping out" I'm presuming you mean you're losing the WiFi signal rather than the broadband connection to the router?

If so then follow @Chrisee 's advice above.

[LeeMDylan]

Yes it does seem to be the WiFi signal that is dropping out. My BT fibre comes into the house through a cupboard under the stairs which is where my Sky router is located and, while not ideal, I can't do anything about that as far as I know as that's where the ONT box is. I know this is likely the reason why the coverage is poor in most parts of the house; however, my Utility Warehouse router had no issues broadcasting the WiFi around the house from that location. My issue is though that no matter how close or how far away I am from the Sky router, I'm not getting any anywhere near the speed I'm supposed to be getting. Regardless of whether 100mbs is 'ample' I'm paying for 500mbs.

[Chrisee]

@LeeMDylan two points you are paying for a connection delivering up to 500Mb/s to the hub there is no obligation of getting that speed to a device connected by WiFi. Second point while the ONT is in the cupboard there is no reason to have the Sky hub in the same place. They are connected by a standard Cat5e Ethernet cable you can buy a longer cable and move the hub to a sensible position which is out in the open on a surface above obstructikns like radiators. Thst on its own msy sort your issue.

Sky hubs will then comfortably deliver 500Mb/s in the are they are placed. Speeds will drop in other rooms as the signal loses power whenever it passes through a solid object to achieve speeds over 100Mb/s you need to use the 5GHz band which has shorter range simply due to the laws of physics. You can achieve 500Mb/s in every room of any porpery but the cost will be from a few hundred to many thousands depending on the size, layout and type of construction but expecting that from a free router you have put in a cupboard is totally unrealistic. As a guide Sky guarantee 25Mb/s in every room for their WiFi Max bundle see https://www.sky.com/help/articles/sky-wifi-max with up to 3 extenders.

[LeeMDylan]

I'd understand if my house were made from brick and lined with lead yet it's a new build made from nothing but timber with paper thin walls. What I'm hearing is Sky can't guarantee a download speed of anything more than 25mbs unless I'm willing to spend even more money. I have never had this issue with any other service provider. I've never experienced such an unstable wifi connection.

[TimmyBGood]

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@LeeMDylan wrote:

 What I'm hearing is Sky can't guarantee a download speed of anything more than 25mbs unless I'm willing to spend even more money. 

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For WiFi client devices: the figures for cabled connection are very different.

25Mbs is the figure they've chosen for their own hardware: this may well be for commercial rather than technical reasons and isn't actually guaranteed anyway.

Any customer of any ISP can decide to acquire a 'better' wireless distribution system, and many would undoubtedly benefit from doing so.

Personally I've always maintained that the whole concept of the 'WiFi Guarantee' was extremely dubious, mostly because it's not a guarantee of WiFi.

[Me134]

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@LeeMDylan wrote:

I'd understand if my house were made from brick and lined with lead yet it's a new build made from nothing but timber with paper thin walls. What I'm hearing is Sky can't guarantee a download speed of anything more than 25mbs unless I'm willing to spend even more money. I have never had this issue with any other service provider. I've never experienced such an unstable wifi connection.

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Then you've been very lucky if the router has always been there. In a modern house by the way, the walls can have foil backing for insulation (even internal walls).

As said, either move the router out of the cupboard or invest in a decent mesh system and turn off the Sky WiFi. If changing provider in the future you just need to plug the mesh system into the new router (or even directly into the ONT) and everything will already be connected as the WiFi name and password will not have changed.