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Discussion topic: Tv apps not working

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This message was authored by: Tony522

Tv apps not working

Our apps on the tv are not working we have reset everything and still not working on the tv it says no connection 

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This message was authored by: caesarome

Re: Tv apps not working

Posted by a Superuser, not a Sky employee. Find out more

@Tony522 

What lights are lit on your broadband hub are they showing that your wifi is working ?

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This message was authored by: Chrisee

Re: Tv apps not working

Posted by a Superuser, not a Sky employee. Find out more

@Tony522 if you other devices are connecting to the internet it will be an issuecwith your TV. As a first step rdboot the TV which on most models can be done by disconnecting mains power until,the power led goes out then powering it back up.

 

If all devices are down check the lights on your Sky hub see https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Tony522

Re: Tv apps not working

Yes all lights are on as normal but tv network says no connection 

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