Please help - this is our full situation

[Ali24]

We cancelled with sky after our broadband wasn't working and we were told that we had the option to OPT OUT on the 31st August. We left sky on 31st.

then, we signed up with Virgin broadband.

virgin broadband have been extremely rubbish we we told them we didn't accept the final contract and to take us out of it.

we never had our broadband replaced since leaving sky on 31st august and therefore have not had any engineer on our property to fit it or install any new broadband.

we decided to come back with sky after regret of leaving in the first place.

we've had to wait until the 2nd October to get anything sorted Wi-Fi wise, and we still hadn't posted the old Wi-Fi box due to re-joining and maybe just using that one, but there is a warning on our account about not recieving the package yet which is my first worry but second:

the engineer delay is from the 15th august which was resolved even before leaving sky on the 31st august.

please help with this because none of this is making sense and going too long without Wi-Fi some days I have to work from home and my friend I live with also works from home for vulnerable children who access teams to be able to work on their communication and right now she is not able to do this at all 

thanks

[Chrisee]

@Ali24 when you left Sky the connection will have been rdmoved at the exchange. Therefore you will be waiting on Openreach to reconnect the line but they have a minimum 10 day lead time from order.

[TimmyBGood · Accepted solution]

@Ali24 

And after cancellation of Sky they expect the router back: retaining it just complicates things, even if you then return to Sky as an ISP.

They will despatch a new Hub prior to activation: if you haven't returned the previous one that will count against you.