Please help me about connecting Wifi

[Yejun]

 

Hi, all

I got a text saying that the internet is activated and I connected to the internet. But it's still red light and says I can't connect to the internet. What did I do wrong? Below are the lines I connected.

And is there a number I can call Sky Team directly? Other than the weird AI helper...

[Tom-W19]

Hi @Yejun 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147