@caroline+chilcott wrote:
Hi we have done all cgecks and did what was advjsed to do but the picture is still freezing all the time.
Is this via satellite or a Glass or Sky Stream platform?
If Glass or Stream then try the following followed by the wifi check (or the MySky App for the test).
https://www.sky.com/help/articles/broadband-diagnostic-start
Also have a look over https://www.sky.com/help/articles/broadband-tips-when-working-from-home
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access with MLO enabled, main Deco hardwired to Max hub
