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Discussion topic: Phone not working

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This message was authored by: Kj2035

Message posted on ‎18 Apr 2025 12:12 PM

Phone not working

My phone is not receiving or making calls, I did have a text saying my usage was to high l. I was unaware their was any kind of cap on it 

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This message was authored by: caesarome

Message posted on ‎18 Apr 2025 12:14 PM

Re: Phone not working

Posted by a Superuser, not a Sky employee. Find out more

@Kj2035 

Is it your landline or Sky mobile phone that isn't working ?

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This message was authored by: Kj2035

Message posted on ‎18 Apr 2025 12:16 PM

Re: Phone not working

I can't call home at all at the minute 

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Message posted on ‎18 Apr 2025 12:23 PM

Re: Phone not working

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@Kj2035  Can you answer @caesarome  question?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: caesarome

Message posted on ‎18 Apr 2025 12:23 PM

Re: Phone not working

Posted by a Superuser, not a Sky employee. Find out more

@Kj2035 

Are you abroad and what happens when you call your landline number ?

 

More details are required for to start to help you.

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This message was authored by: peter-marlow+1966

Message posted on ‎18 Apr 2025 12:42 PM

Re: Phone not working

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Have you  set up a spending  cap  on the phone?  You can check  this on the my sky app in the mobile  section 

P c marlow
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