router broken

[coloquil]

can anyone get in touch with an engineerrr has i cannot get in  touch only to a robot has my broadband is a ridicoulous 7 mb please

keith

[Addie15 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lou0103]

I have gone through the steps to sort the internet connection as advised and this time it has worked but we lose connection 5/6 times a day and the whole process has to be repeated (sometimes 2/3 times) before its successful. I think we need either a new box or new wires . The internet is needed for our jobs and for everything else and it needs sorting. It's been like this for Libyans but has got worse in the last few weeks .