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Phone not working

Kj2035
Level 1

Phone not working

My phone is not receiving or making calls, I did have a text saying my usage was to high l. I was unaware their was any kind of cap on it 

5 REPLIES 5
caesarome
Level 16

Re: Phone not working

@Kj2035 

Is it your landline or Sky mobile phone that isn't working ?

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Kj2035
Level 1

Re: Phone not working

I can't call home at all at the minute 

GD1
Level 16
Level 16

Re: Phone not working

@Kj2035  Can you answer @caesarome  question?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
caesarome
Level 16

Re: Phone not working

@Kj2035 

Are you abroad and what happens when you call your landline number ?

 

More details are required for to start to help you.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Re: Phone not working

Have you  set up a spending  cap  on the phone?  You can check  this on the my sky app in the mobile  section 

P c marlow