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Discussion topic: Phone not connecting
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This message was authored by: Ginger+nut85
Message posted on 24 Jan 2026 11:04 PM
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Phone not connecting
My phone isn't connecting to the WiFi, switched both off and still no connection
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 25 Jan 2026 07:32 AM
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Re: Phone not connecting
@Ginger+nut85 you would need to give more detail but check you are entering the passcode correctly as it is easy to misread a letter like I or O as a muber 0 or 1 or vice versa. If still stuck tell the phone to forget thhe connection and power it down then restart it when fully rebooted then add the connection from scratch.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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