@Jules12165 if this was a remote activation the work may not have been completed. If an engineer came and did work what did they tell you you?. In practice Sky wont know what has hapoened until tomorrow when the engineer's report should be in. If the connection is still not working then give Sky a call.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
