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Discussion topic: Persistent WiFi drop outs
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This message was authored by: HLCooper
Message posted on 03 Jun 2026 09:55 PM
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Persistent WiFi drop outs
We are constantly having complete drop outs where we lose connection on all devices for a few minutes at a time, it can happen once or a few times but it doesn't get picked up on the WiFi checker. It's driving me insane.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 03 Jun 2026 10:32 PM
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Re: Persistent WiFi drop outs
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
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This message was authored by: HLCooper
Message posted on 04 Jun 2026 07:41 AM
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Re: Persistent WiFi drop outs
Thanks, I have already done that a couple of times and it never pics up anything other that 'the connection speed has been slower for more than 3 days...'
I've tried resetting the router aswell.
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