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Discussion topic: Persistent WiFi drop outs

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This message was authored by: HLCooper

Persistent WiFi drop outs

We are constantly having complete drop outs where we lose connection on all devices for a few minutes at a time, it can happen once or a few times but it doesn't get picked up on the WiFi checker. It's driving me insane.
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This message was authored by: caesarome

Re: Persistent WiFi drop outs

Posted by a Superuser, not a Sky employee. Find out more

@HLCooper 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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This message was authored by: HLCooper

Re: Persistent WiFi drop outs

Thanks, I have already done that a couple of times and it never pics up anything other that 'the connection speed has been slower for more than 3 days...'

I've tried resetting the router aswell.

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