Permission to work (Wayleave)

[MarieGriff]

Ordered sky fibre at the end of Jan, everything seemed to go okay, told me I could get 151mbs and the router is coming this Thursday.

Openreach engineer came out and inspected the house, as I already have a box on the wall, he said they would just need to lift a brick up and connect to there.

Then I received a text to say that I would have to fill out  a "permission to work" form.

This is a detached residential house in a residental street, owner occuped and a leaseholder and full access to my house which doesn't go anywhere near anyone elses property.

The wayleave form is for a freehold (usually blocks of flats, or landowners, which we are not.

I've phoned Sky numerous times to try and sort this out, but they said just to fill in the form which I did although it doesn't apply to me.

Now ive just had another text from Openreach to say they haven't had the permission to work form.

Only Sky can sort this out, as I can't contact Openreach directly.

This is a nightmare and has me completely confused.

I really need someone to speak to Openreach directly and sort this out ASAP, or the router is going back, afterall what is the good of a router when I havent got a broadband connection.

Thanks for reading and any help would be appreciated

[MarieGriff]

Not one person on this forum can help?

Where is your tech team?  and if they can't help then I feel sorry for me, cause I certainly can't sort this out 

Shambles 

[mormegil]

Ptw and wayleaves are two separate thing it may be that it is a general form used that covers both

ptw is required from openreach if they need permission of the property owner to carry out work. In my case it was to dig a hole in my garden to access a blocked pipe, in your case it's permission to lift the brick and carry out any other work they deem is needed to complete your full fibre install. 

only you can reply to the openreach email and get the order moving forward with openreach as sky would have no visibility over what openreach have request of you

[GD1]

@MarieGriff  You need to be aware this is a customer helps customer forum, you're not speaking to Sky nor any Technical support Team.

As customers a majority won't have come across this issue so would be extremely difficult for them to give any advise.

[Sheshe]

I'm going through the same thing. What was the solution. 

It's so inconvenient. 

[TimmyBGood]

@Sheshe 

You are unlikely to get a response from a user who was last here nearly a year ago.

If you provide more details about your own situation then someone may be able to advise, but by definition all PTWs are individual cases.

[Sheshe]

HEEEEELLLLLPPPPPP!!!

Sky have completed internal work. Drilled the hole in the house. They then send a message to say they need planning permission for external work. I have already recieved hub and everything. I have called Sky who said I don't need to do anything. However they have sent messages saying Open reach want a permission to work form done. No form has been sent to me!!! Why did you not seek permission BEFORE drilling the house and sending all of the equipment. I need help.

[Chrisee]

@Sheshe it is only when thecdngineer visits to site tgst Openreach becomecaware of the need to dig to lsy the new fibre cablecto the external connection point which is the most likely issue. Normally the engineer asks customerscto sign the form electronicslly on their phone or Openreach sendscit to you to return. Check your email inbox or your texts if you dont have it tell Sky and they should chase Openreaxh.