I have contacted Sky several times regarding our Broadband speed. We are paying for Gigafast Fibre Broadband.
Sky checks say that we are getting the speed we are paying for, however when I do an independent speed check I am getting speeds of just 17Mg/s, clearly far below the reported minimum of 600Mg/s. I have carried out all of the internal checks suggested by the Sky help page numerous times with no improvement.
Today, we have Openreach engineers in our street carrying out work, and I have asked them what they are doing. They have told me that they are fixing a 'blockage' on the broadband line on our street, as nobody is getting the speeds they should be. I asked if this would affect ours, and he said 'yes, absolutely - you won't have got the speeds you should for months' which sounds correct.
I asked if we would then get 'Gigafast speeds' when they had completed his work and he said 'no - there are no high-speed fibre cables installed on your street or to the service box and that service could not be supplied by anybody'.
Can someone explain why I am being charged for 'Gigafast Fibre Broadband' when the necessary infrastructure to supply this service isn't even connected and that service cannot be supplied to my address as advised by an Openreach Engineer?
